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REFUND POLICY

 

Effective Date: 01/07/2025
Website: www.contractcompass.co.uk
Company Name: Contract Compass Ltd

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1. Overview

Contract Compass provides on-demand, expert-reviewed contract analysis and digital training services. Due to the custom nature of contract reviews and the instant access provided to online learning materials, our refund policy is structured to reflect the non-reversible nature of the content we deliver.

By placing an order, you agree to these terms and acknowledge that certain services may fall outside of your statutory cancellation rights.

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2. Non-Refundable Services

We do not offer refunds once any of the following has occurred:

  • Your uploaded document has been received and processing has begun

  • Your contract has been assigned to a reviewer

  • Any part of the analysis or report generation has commenced

  • You have accessed or started a paid training course (Fundamentals or Expert Tier)

By purchasing a review or course, you agree to waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as the service qualifies as personalised digital content delivered on demand.

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3. Refund Eligibility

Refunds will only be considered in the following exceptional cases:

  • Duplicate payment for the same service

  • A verified failure to deliver your review or training course access within a reasonable timeframe (beyond 48 business hours for contract reviews, excluding technical or operational delays)

  • A confirmed technical failure on our side that prevented access or delivery

  • A written cancellation submitted before any work or access commenced

To request a refund, email us within 7 calendar days of purchase. Include your full name, order reference, and a clear explanation of the issue.

support@contractcompass.co.uk

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4. Refund Process

If your request meets the above criteria and is approved:

  • A refund will be issued to the original payment method

  • Processing typically takes 5–10 business days depending on your bank

  • You will receive confirmation once the refund has been processed

Please note: We do not issue cash refunds.

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5. Discretionary Credits

In some cases, at our sole discretion, we may offer:

  • A discount code

  • A service credit for future use

This does not create a contractual entitlement and does not set a precedent for future refund decisions.

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6. Contact Us

If you have any questions about your order, payment, or this refund policy, please contact:

Contract Compass Support Team
support@contractcompass.co.uk
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)

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7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. The most recent version will always be posted on this page and becomes effective immediately upon publication.

Last updated: 01/07/2025

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